Privacy Notice

Version v1.0 · Last updated 10 July 2026

1. Who We Are

Ince Enterprises trading as AI Solutions provides the Social Content Pipeline, a hosted online application for social media content planning, drafting, review and manual publishing support.

For the purposes of this notice, Ince Enterprises may act as a data controller for account, billing, support and service administration data. Depending on the customer arrangement, we may also process customer-entered business/content data on behalf of the customer.

2. Scope

This notice applies to personal data collected through:

  • the website;
  • the hosted application;
  • account setup and onboarding;
  • customer support;
  • billing and access management;
  • content prompts, draft posts and business profile information entered into the system;
  • feedback, cancellation, export or deletion requests.

3. Information We May Collect

Account and Identity Data

  • name;
  • email address;
  • business or organisation name;
  • role or contact type;
  • login/account identifiers;
  • authentication metadata.

Business Profile and Content Data

  • business description;
  • target audience;
  • tone of voice;
  • content pillars;
  • products, services or offers;
  • draft captions, hashtags, campaigns and content ideas;
  • links, media references or publishing notes provided by the user.

Technical and Usage Data

  • device/browser information;
  • IP address or approximate location derived from technical logs;
  • session activity;
  • error logs;
  • audit timestamps;
  • security events;
  • feature usage patterns.

Support and Billing Data

  • support requests;
  • cancellation requests;
  • payment status or invoice reference;
  • plan/access level;
  • correspondence and administrative notes.

4. How We Use Information

We use information to:

  • create and manage user accounts;
  • provide the hosted application;
  • generate and save draft content;
  • personalise outputs using business profile details;
  • support manual posting workflows;
  • provide support and troubleshoot issues;
  • manage billing, access and cancellation;
  • detect misuse, abuse, security issues or service errors;
  • comply with legal, accounting or regulatory obligations;
  • improve the service, where permitted.

5. Legal Basis

Depending on the context and applicable law, we may process data because:

  • it is necessary to provide the service or perform a contract;
  • it supports legitimate business interests such as security, support, service improvement and fraud prevention;
  • we need to comply with legal or accounting obligations;
  • the user has given consent, where consent is required;
  • processing is necessary to respond to a user request.

6. AI Processing

Where AI-assisted features are used, prompts, business context and draft content may be sent to an AI service provider or processed through an AI model to generate draft outputs.

Users should avoid entering unnecessary personal data, confidential information, sensitive data, customer records, payment data, health data, legal case details or private third-party information into AI prompt fields.

AI-assisted output should always be reviewed before use.

7. Third-Party Service Providers

We use third-party providers for:

  • hosting and deployment (Vercel);
  • database, storage and authentication (Supabase);
  • AI generation (Anthropic);
  • email delivery (Gmail SMTP);
  • image search (Unsplash), where enabled.

8. International Processing and Transfers

Some providers may process or store information outside Barbados or outside the user's country. Where this occurs, appropriate safeguards are applied based on the provider, customer jurisdiction and applicable law.

9. Data Retention

We keep personal and service data only for as long as reasonably necessary for the purpose collected, including service delivery, support, billing, legal, accounting, security, backup and dispute-resolution purposes.

  • Active account data: while the account remains active.
  • User-visible activity history: 3 months.
  • Closed account content data: deleted on request where legally and technically possible.
  • Billing/admin and security records: retained for the period required by law and good practice.

10. Data Security

We use reasonable technical and organisational measures designed to protect information, such as controlled access, authentication, hosting controls, database permissions and role-based access.

No online system can be guaranteed completely secure. Users should keep passwords confidential and report suspected unauthorised access immediately.

11. User Rights

Depending on applicable law, users may have rights to:

  • request access to personal data;
  • request correction of inaccurate data;
  • request deletion where legally possible;
  • request export or portability;
  • object to or restrict certain processing;
  • withdraw consent where processing is based on consent;
  • make a complaint to a relevant regulator or authority.

Requests can be sent to AISolutions@aisolutionsnet.net.

12. Data Export and Deletion

We may need to verify the requester's identity before providing data or deleting records. Some information may remain in backups, logs, invoices, audit records or legally required records for a limited period.

13. Children's Data

The service is intended for business use and is not directed to children. Users must not knowingly submit children's personal data unless they have the lawful authority and permissions to do so.

14. Cookies and Analytics

The application uses only the technical storage required to keep you signed in and operate the service. No third-party advertising or tracking cookies are used.

15. Changes to This Notice

We may update this notice to reflect changes in the service, providers, laws or business operations. The latest version will be available through the website or application.

16. Contact

Privacy contact: AISolutions@aisolutionsnet.net

Business contact: Ince Enterprises, Barbados