1. Support Scope
Basic support includes:
- download assistance;
- clarification on what is included;
- help identifying which template to start with;
- correction of obvious file errors.
Basic support does not include:
- writing all content for the buyer;
- managing social media accounts;
- designing graphics;
- creating videos;
- posting content;
- providing legal review;
- providing advertising compliance review;
- guaranteeing platform approval;
- guaranteeing engagement, followers, bookings, sales, or leads;
- reviewing every post before publication;
- customising the pack for a specific industry.
2. Ask for Content Guidance
Social Content Lite may include an "Ask for Content Guidance" prompt or similar starter support.
This is intended to help buyers decide where to start and how to use the templates.
It does not include unlimited consultancy, done-for-you content creation, campaign management, graphic design, social media management, or advertising services.
Additional support, customisation, training, or consultancy may be offered separately.
3. Hosted Application Support
For the hosted Social Content Pipeline application, support covers account access, download/access issues and clarification of included features. It does not include full marketing management, social media account operation, creative design services, paid advertising management, legal advice or emergency 24/7 response.
4. Contact
Support contact: AISolutions@aisolutionsnet.net
We aim to respond within a reasonable time during normal business hours.