1. Introduction
These Terms of Use govern access to and use of the Social Content Pipeline, an online application provided by Ince Enterprises trading as AI Solutions.
By accessing or using the service, you agree to these Terms. If you do not agree, you must not use the service.
2. Service Description
The Social Content Pipeline helps users plan, draft, organise, review, copy and export social media content. The service may include AI-assisted content suggestions, business profile capture, platform-specific draft wording, hashtags, content calendars, draft lists and manual posting support.
The service does not publish posts automatically to Facebook, Instagram, LinkedIn, X/Twitter, TikTok, Google Business Profile or any other third-party platform.
3. Account Access
You are responsible for:
- keeping login details secure;
- ensuring only authorised users access your account;
- providing accurate account and business information;
- promptly notifying AISolutions@aisolutionsnet.net if you suspect unauthorised access.
We may suspend or restrict access if we reasonably believe the account is being misused, creates security risk, breaches these Terms, or exposes us or other users to harm.
4. Customer Content
You are responsible for all content, prompts, business information, brand assets, images, media, reviews, testimonials, links and instructions that you upload, enter, generate, save, copy or publish using the service.
You confirm that you have the necessary rights, permissions and authority to use any content or materials you provide to the service.
5. AI-Assisted Output
AI-assisted content is provided as draft support only. You must review, edit and approve all output before publishing or using it publicly.
We do not guarantee that AI-assisted output will be accurate, original, compliant, complete, platform-approved, suitable for your business, or free from error.
You must not use AI-assisted output without checking:
- accuracy;
- brand fit;
- copyright and intellectual property rights;
- platform rules;
- advertising standards;
- regulated claims;
- permissions for customer reviews, photos, videos, music, logos or third-party materials.
6. Manual Posting
You must publish content manually outside the service.
The service may help you copy, export, schedule internally or track post status, but this does not mean that the content has been posted to any social media platform.
7. No Guaranteed Results
The service does not guarantee followers, engagement, reach, sales, bookings, enquiries, revenue, platform approval, advertising approval, search ranking, virality or business growth.
Social media outcomes depend on many factors outside our control, including platform algorithms, audience behaviour, content quality, timing, paid media spend, account history, market demand and your own implementation.
8. Acceptable Use
You must not use the service to create, request, store, distribute or publish unlawful, harmful, misleading, infringing, abusive, discriminatory, impersonating, fraudulent, spam, malware, exploitative or platform-abusive content.
9. Third-Party Platforms
Social media platforms are independent third parties. We do not control their rules, availability, algorithms, account decisions, moderation decisions, advertising approval processes or technical changes.
You are responsible for complying with each platform's terms, brand rules, advertising policies and community standards.
10. Payments and Access
Where the service is paid, prices, billing frequency, setup fees, included support and payment terms will be confirmed in the applicable order, invoice, plan page or written offer.
Access may be suspended or ended if payment is overdue, cancelled, reversed, disputed or otherwise not received.
11. Cancellation
Unless otherwise stated in writing or required by law, cancellation stops future billing but does not automatically refund completed setup work, used service periods, custom configuration, onboarding or completed support activity.
12. Support
Support is provided according to the Support Policy or the written plan you purchased. Unless separately agreed, support does not include full marketing management, social media account operation, creative design services, paid advertising management, legal advice or emergency 24/7 response.
13. Availability and Changes
We aim to provide a reliable service, but we do not guarantee uninterrupted, error-free or permanent availability. Maintenance, supplier outages, hosting incidents, AI provider changes, database issues or platform changes may affect the service.
We may update, improve, suspend, replace or remove features where reasonably necessary for security, performance, compliance, product improvement or commercial viability.
14. Intellectual Property
The service, software, templates, workflows, prompts, design, documentation and underlying systems remain owned by Ince Enterprises or its licensors.
You retain rights in your own business information and customer content, subject to any licence needed for us to operate, host, process, support and improve the service.
15. Privacy and Data
Personal data is handled according to the Privacy Notice. You must not enter sensitive, unnecessary or third-party personal data unless you have a lawful basis and the necessary permissions to do so.
16. Data Export and Deletion
You may request export or deletion of account and content data by contacting AISolutions@aisolutionsnet.net. Some data may need to be retained for legal, billing, security, backup or dispute-resolution reasons.
17. Termination or Suspension
We may suspend or terminate access if:
- you breach these Terms or the acceptable-use rules;
- your payment fails or remains overdue;
- your use creates security, legal, platform, reputation or operational risk;
- continuing the service becomes commercially, technically or legally impractical.
18. Disclaimers
The service is provided for social media planning and draft-content support. It is not legal, financial, medical, professional compliance, advertising-law or platform-policy advice.
You are responsible for reviewing all output before use.
19. Liability
To the maximum extent permitted by applicable law, Ince Enterprises will not be liable for indirect, consequential, special, punitive or loss-of-profit damages arising from use of the service, reliance on AI-assisted output, social media platform decisions or customer-published content.
20. Governing Law
These Terms are governed by the laws of Barbados, unless mandatory consumer or data protection laws require otherwise.
21. Contact
For support, billing or legal questions, contact AISolutions@aisolutionsnet.net.