1. Product Type
Social Content Lite is a digital download product published by AI Solutions, a trading name of Ince Enterprises.
Once purchased, the buyer receives access to downloadable files containing templates, prompts, guides, examples, and supporting materials.
2. Download Support
If you purchase Social Content Lite and cannot access or open the files, please contact us at AISolutions@aisolutionsnet.net.
We will make reasonable efforts to help you access the product, including resending the download link or providing an alternative download method where appropriate.
3. Refunds
Because Social Content Lite is a digital product delivered by download, refunds are not automatically provided for change of mind after the files have been accessed or downloaded.
However, we want buyers to feel treated fairly.
We may offer a refund where:
- the buyer cannot access the files and we cannot resolve the issue;
- the wrong product was delivered;
- the files are materially corrupted or unusable;
- a duplicate purchase was made accidentally;
- applicable law requires a refund.
Refund requests should be made within 7 days of purchase.
4. No Refund for Platform Results
Refunds will generally not be provided because:
- a post did not receive engagement;
- a campaign did not generate sales;
- a platform changed its algorithm;
- a buyer's account was restricted by a platform;
- a buyer expected personalised marketing consultancy not included in the product;
- a buyer expected automatic posting software rather than downloadable templates;
- a buyer changed their business direction after downloading;
- a buyer no longer needs the product.
5. Updates and Corrections
We may update Social Content Lite from time to time.
Minor corrections may be provided to previous buyers at our discretion.
Major new editions, industry-specific versions, training products, content packs, automation tools, or customised services may be sold separately.
6. Statutory Rights
Nothing in this Refund Policy is intended to remove or reduce any legal rights that cannot be excluded.